Shopping guide - Valan Store

[vc_row unlock_row_content=”yes” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”100″ gutter_size=”100″ shift_y=”0″ style=”inherited”][vc_column column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ medium_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1/1″][vc_custom_heading text_font=”font-174231″ text_size=”h1″ text_weight=”300″ sub_reduced=”yes” text_align=”text-left” text_serif=”” text_uppercase=””]Shopping guide[/vc_custom_heading][/vc_column][/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”0″ bottom_padding=”3″ overlay_alpha=”100″ gutter_size=”100″ border_color=”color-gyho” border_style=”solid” shift_y=”0″ style=”inherited” css=”.vc_custom_1436571396825{border-bottom-width: 1px !important;}”][vc_column column_width_use_pixel=”yes” position_horizontal=”left” gutter_size=”3″ expand_height=”yes” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1/1″ column_width_pixel=”1200″][vc_separator sep_color=”color-wayh”][vc_tabs history=”yes” el_class=”valan-tabs”][vc_tab title=”RETURNS & EXCHANGES” tab_id=”1524045120047-3-8″ slug=”returns-exchanges”][vc_column_text uncode_shortcode_id=”139137″]WHICH ARE THE REQUIREMENTS FOR EXCHANGES & RETURNS?

Do not exceed the maximum deadline of 30 days since you placed your order.
The garment must be in the same conditions, without signs of use and with its original labelling.
We don’t accept returns or exchanges of the customized garments.

HOW CAN I RETURN MY ORDER?

For national orders (Spain & Portugal)

Click here, where you’ll find the instructions that you have to follow.

For European orders (excluded Portugal)

Follow these instructions:

You will find the return label inside your package.
Pack your shipment securely, in the original package, remove the old label (must not be visible) and attach the new return label to the box.
Get close to the nearest DHL pick-up point and leave your shipment there to get to the sender. – Locate the nearest point here.
Send us the proof of delivery to info@valanstore.com so we are aware that we are going to receive your package!
Once we have received and verified the garments, we will proceed to refund them.

For international orders (excluded Europe)

Pack your shipment securely, in the original package.
Send your package to the following address: Avenida Diagonal 628, 1-1; 08017; BARCELONA; Spain.
Please write to us at info@valanstore.com so we are aware that we are going to receive your package.
Once we have received and verified the garments, we will proceed to refund them.

The client will be responsible for the packaging and protection of the product. Products that are not in the same conditions in which they were received will not be refunded.

WHEN WILL I RECEIVE MY REFUND?

It depends on the refund method

Non-instant refund: you’ll receive the money in the same payment method used in your purchase in an estimated time of 15-30 days, depending on your bank..
Instant refund: you’ll receive the money in less than 10 seconds in the bank account that you provide. – Only available in Spain and Portugal

HOW CAN I EXCHANGE A PRODUCT?

To exchange a product, you must return the product following the instructions detailed in the section “How can I return my order?” and then make a new purchase of the product you want.[/vc_column_text][/vc_tab][vc_tab tab_id=”1427378744920-0-10″ title=”FAQS” slug=”faqs”][vc_column_text]DO YOU RESTOCK SOLD OUT ITEMS?
Yes, we do restock some of our best seller items. If you would like receive an email when an article is restocked, you can join our waitlist.

I CAN’T FIND A SPECIFIC SIZE OR COLOR
Send us an email at info@valanstore.com with your doubts and we will help you to find the product that you are looking for.

ARE THE ITEMS IN MY BASKET AUTOMATICALLY RESERVED FOR ME
No, the fact that you have an item on your basket does not guarantee its reservation or availability. There are items in high demand that may be sold out before completing the purchase, despite being available when you added them to your cart.

CAN I CANCEL AN ORDER?
If you want to cancel your order please contact us at info@valanstore.com and as long as it has not been sent we will cancel it.[/vc_column_text][/vc_tab][vc_tab title=”PAYMENT” tab_id=”1427378745229-0-1″ slug=”payment”][vc_column_text]WHICH PAYMENT FORMS DO WE OFFER?

The payment methods we offer are Credit Card (VISA, VISA Electron and Mastercard) and PayPal.

WHY IS MY CREDIT CARD REJECTED?

The information we request to complete the payment must match the information in your card. We ask you to fill out the payment form carefully, since a simple typographical error can result in the rejection of the operation. The credit limit may also have been exceeded or the card may be expired. If you have any questions related to you card, please check with your bank.[/vc_column_text][/vc_tab][vc_tab title=”SHIPPING” tab_id=”1427379922707-2-5″ slug=”shipping”][vc_column_text]WE SEND TO THE FOLLOWING COUNTRIES:

Austria, Belguim, Bulgaria, Croatia, Czhech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Romania, United Kingdom

WHAT ARE THE SHIPPING COSTS?

Shipping costs and delivery time vary depending on the country your package has to be delivered. You can see the shipping costs of your order once you introduce your complete address on the checkout.

* Customized garments are sent within 3-4 working days.

HOW CAN I CONTACT YOU IF THERE IS ANY PROBLEM WITH THE SHIPPING?

If you have any doubt related with your order, please contact us at info@valanstore.com and we will respond you as soon as possible.[/vc_column_text][/vc_tab][/vc_tabs][/vc_column][/vc_row]